Before Submitting a Ticket
Please provide detailed information to help us resolve your issue faster.
- What is the issue? What is broken or not working?
- Where is it happening? (URL, page, or system)
- Who are you logged in as? (role or user)
- Provide Steps to reproduce: (Example)
- Step 1: Navigate to the page
- Step 2: Log in / perform action
- Step 3: Describe what happens
- Expected vs actual result
- Error messages (exact text if any)
- Attachments: Screenshots or logs (no videos)
- Google Doc: Screenshots and/or logs including full details (no videos)
- See What You See: Support NEEDS to see what you see and observe what you observe
More detail = faster resolution. Creating a ticket may take longer, but it helps for quicker turnaround times
